Augment3d point to focus pan flipped

It would help to know what Eos software version you are using in order to troubleshoot.

Could you provide a showfile with just that fixture in it so that we can have a look at how click-to-focus is working?

Good Morning Matt.  I am using V3.1.1.120. Remmeber that the Real Fixture an the virtual fixture are donig the same thing.

i used the fix from the link https://support.etcconnect.com/ETC/Consoles/Augment3d/Troubleshooting_Fixtures_with_Physically_Different_Movement_than_Visualized_Movement

to come up with the figures for the DMX max/Min which finally got the two doing the same thing....but some how results in them both panning opposite to the desiried point to focus.

The fixtures in question are 303 throu 307

Viky 3108Z4 Trouble Shoot 2022-05-24 11-08-11.esf3d

I went thru the exercise again to write the Pan and Tilt following the above link....got A3d and real fixture doing exact same thing, ....but same opposite pan happening with point to focus.

Good Morning Matt? did i Upload the file correctly. is there any update on this. Move into venue in a week. no pressure

Hello Robin, I've had a look at your profile and it appears that the issue is the User Range you've put down for Pan:

I find that if I make that range -307 to 307, then it appears to click-to-focus correctly for me.

As a spot-check, I switched out on of your fixtures for an ETC Releve Standard.  It panned the way I expect, including using click-to-focus.  Then, I changed its user range to be 540 to 0, and had the same issue that you describe on your fixtures, click-to-focus is backward.

So, I think you just need to adjust the User Value Pan range to be 307 to -307, and it should hopefully work as you expect.  You might have to flip that range (go from negative to positive) to get it working properly for your instance. 

Hello Robin, I've had a look at your profile and it appears that the issue is the User Range you've put down for Pan:

I find that if I make that range -307 to 307, then it appears to click-to-focus correctly for me.

As a spot-check, I switched out on of your fixtures for an ETC Releve Standard.  It panned the way I expect, including using click-to-focus.  Then, I changed its user range to be 540 to 0, and had the same issue that you describe on your fixtures, click-to-focus is backward.

So, I think you just need to adjust the User Value Pan range to be 307 to -307, and it should hopefully work as you expect.  You might have to flip that range (go from negative to positive) to get it working properly for your instance. 

 Tried those figures but they didnt work. The fixture has a weird range, where the raanges I used now allows the A3D and Real fixture to do the same thing is -537 /-272 /87. (I ignored the calculation from the previous link and used the Absolute data for user) everything seems to work.

Part of the issue was the fixture model I used was oriented differently. but all seems ok now. Thanks a million.

Glad to hear this is working better for you with those ranges. Using your example, we found some holes in our logic for calculating click-to-focus so it should be better in a future Eos software too even with your original ranges.

This fix was released as part of 3.1.3. Thank you for bringing this up.