Augment3D forever initializing

Hi, I tried to load a show file with a Augment3D model, and it just shows a grey screen with a spinning wheel and initializing. I have used this computer to access Augment3D before(in the last two weeks), and have encountered no issues. The console runs the show/model fine as well. I'm unable to currently install the latest version of Eos due to not having admin access to my computer.

I'm currently running Eos Version 3.2.7 on a Macbook Air with ios 13.5. I have tried restarting, doing a deep clear, and loading old show files, and cannot get Augment3D to work. Is this a known bug? Is this issue due to not updating software?

Thanks for all your help!

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