ETC Gio Issues/Help

Hey Ben,

What type of dimmers are you trying to control?? I have seen that sometimes DMX out of the back of the Ion causes other manufacturers dimmers to flicker, but plugging it into a gateway resolves this issue. This is probably the same thing you are seeing with Gio. A little bit more information about what you are trying to control would be helpful.

Thanks for your replies so far....

to give more details...

For the first day of use with only using the DMX ports on the console all was mostly fine with only one issue where the DMX seemed to loose its brains however it found itself and was fine after that for the next few days.

It was then after a few days where it did the same thing only this time it cant seem to find its brains. To solve this i set up the net3 gateway and have ports 1-4 acting as universes 1-4 and ports 1&2 on the console acting as universes 5 & 6 so far it is now stage with all types of fixtures (static, moving and LED)

The system is a little complex in terms of set up. Every DMX port runs through an LSC DMXChange from here it is distributed to the dimmer room and every port in the building. Every port in the building is also opto isolated.

We are using at the least 12 year old Jands HP12  Dimmers.

All cables connected are so far all fine and have been tested.

The console is running 1.9.12 however we also have a fader wing and this does not work either

I hope this helps just to add in the process all dimmers have been hard reset as well as the dmxchange as well as bypassing the dmxchange.

My personal suspicion is that there may be a bug in the software/firmware as the fader wing also does not work but am hesitant to reinstall this given it is brand new and should have the latest versions.

I should also add we also have an EOS as a back up at the moment and dmx speeds have so far not been an issue even when set at maximum and with the curent system running through the net3 gateway maximum is also fine.

Thanks for your replies so far....

to give more details...

For the first day of use with only using the DMX ports on the console all was mostly fine with only one issue where the DMX seemed to loose its brains however it found itself and was fine after that for the next few days.

It was then after a few days where it did the same thing only this time it cant seem to find its brains. To solve this i set up the net3 gateway and have ports 1-4 acting as universes 1-4 and ports 1&2 on the console acting as universes 5 & 6 so far it is now stage with all types of fixtures (static, moving and LED)

The system is a little complex in terms of set up. Every DMX port runs through an LSC DMXChange from here it is distributed to the dimmer room and every port in the building. Every port in the building is also opto isolated.

We are using at the least 12 year old Jands HP12  Dimmers.

All cables connected are so far all fine and have been tested.

The console is running 1.9.12 however we also have a fader wing and this does not work either

I hope this helps just to add in the process all dimmers have been hard reset as well as the dmxchange as well as bypassing the dmxchange.

My personal suspicion is that there may be a bug in the software/firmware as the fader wing also does not work but am hesitant to reinstall this given it is brand new and should have the latest versions.

I should also add we also have an EOS as a back up at the moment and dmx speeds have so far not been an issue even when set at maximum and with the curent system running through the net3 gateway maximum is also fine.

I really would suggest calling your local support. The fader wing issue is almost certainly unrelated and almost certainly solvable.

http://www.etcconnect.com/contact.aspx

-Luke

Your fader wing will not work with the Gio with only 1.9.12.  You will need to contact your local tech service to get a special driver for the wing to work on your Gio. 

Hi All 

Thanks all for your advice. Both problems are now sorted thanks to the help from this forum and after contacting our local distributor.

As Steven said the reason for the fader wing now working was the lack of the driver. with this now installed this issue is solved.

As for the random flickering issue, After a week of trying to replicate the issue (as it was intermittent it was hard to pin point) it finally came back and again with all the testing with our local tech support discovered it was due to a faulty cable. Hence why some things would fix the problem then it would return after others. The odd thing about this is that when connected through the node the problem was unable to be replicated. However we came to this conclusion after testing the DMX ports on the console and all was normal.

Thank you all for you help!

Ben