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    georgeg
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EOS issues after the latest software upgrade

We're going into our first show after the latest upgrade. We have 2 problems:

 

1. mouse has stopped working

2. when we try to get into patch (using the patch button in the softkeys), the scroll lock button illuminates and kicks us right out of patch. This also seems to happen at other random times.It's been frustrating, to say the least, while trying to patch the show.

 

any ideas?

Parents

  • What software version did you upgrade from and to?  What console are you using?

    I would recommend calling Tech Service as they will be able diagnose it quicker than we can on the forums. 

    For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.

    For technical support in Europe,please call (+44) 20 8896 1000.

    For technical support in Germany,please call (+49) 8024 4700-0.

    For technical support in Asia, please call (+852) 2799 1220.

Reply

  • What software version did you upgrade from and to?  What console are you using?

    I would recommend calling Tech Service as they will be able diagnose it quicker than we can on the forums. 

    For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.

    For technical support in Europe,please call (+44) 20 8896 1000.

    For technical support in Germany,please call (+49) 8024 4700-0.

    For technical support in Asia, please call (+852) 2799 1220.

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