Ion Fader wing issue

Ok, so I attached the fader wing to the Ion (universal 2x20) as per the instructions from ETC and when I turn the board on it doesn't recognize the wing. It appears that the wing isn't getting power. The lights don't light up while the board is booting up. I even tried attaching it to the other side of the board and nothing. Anyone?

Thanks

  • I would recommend that you contact your dealer or phone your local ETC office directly for this kind of "dead in the water" issue:

    For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.
    For technical support in Europe, please call (+44) 20 8896 1000.
    For technical support in Germany, please call (+49) 8024 4700-0
    For technical support in Asia, please call (+852) 2799 1220.

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