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Hi Noey,

It's hard to say what's going on for sure. From previous experience though, the following are possible:

1. Check the date and time on the console. If you exit to the shell, go to Settings, and then General, make sure that it's accurate. The console will put the newest file based on the date and time stamp on the top of the list. If the date and time get changed to be older (or in some cases, if the BIOS battery loses the date and time and sets you very far back), you could be inadvertently opening an older version. If it is a BIOS battery, this can be replaced as a part of a repair through an ETC dealer or ETC office - reach out to your local ETC office for details. 

2. Along the same lines, look in the Shell under Network to see if the Time Service (SNTP) is enabled. If you continue to have issues, disable this setting. Unison processors (Paradigm ACPs, Unison CMEis) as well as other products can synchronize time on the network, but if one is incorrect or not working properly, this can alter the system time on the console.

3. After saving, look above the command line to ensure the right date and time are there. If it is, and you still seem to be losing data, it may be a good idea to pull logs and contact your local ETC office about sending them in to see if anything stands out. We'd be looking for hardware issues, or other more esoteric problems. 

Thanks!

Hans

Hi Noey,

It's hard to say what's going on for sure. From previous experience though, the following are possible:

1. Check the date and time on the console. If you exit to the shell, go to Settings, and then General, make sure that it's accurate. The console will put the newest file based on the date and time stamp on the top of the list. If the date and time get changed to be older (or in some cases, if the BIOS battery loses the date and time and sets you very far back), you could be inadvertently opening an older version. If it is a BIOS battery, this can be replaced as a part of a repair through an ETC dealer or ETC office - reach out to your local ETC office for details. 

2. Along the same lines, look in the Shell under Network to see if the Time Service (SNTP) is enabled. If you continue to have issues, disable this setting. Unison processors (Paradigm ACPs, Unison CMEis) as well as other products can synchronize time on the network, but if one is incorrect or not working properly, this can alter the system time on the console.

3. After saving, look above the command line to ensure the right date and time are there. If it is, and you still seem to be losing data, it may be a good idea to pull logs and contact your local ETC office about sending them in to see if anything stands out. We'd be looking for hardware issues, or other more esoteric problems. 

Thanks!

Hans