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    PK-Bomber
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Gio 2,0 + Un. Faderwing: Several Problems with Submasters

Hey Guys,

I 've a little bit trouble with our new Gio. The first time we started it completly, and then plugged the Fader wing and the whole console was freezed. We restarted the console and then all seemed to be cool. Console was runnig and did what it should do, and the Faderwing worked also. I don't know, if its important, but please keep it in mind.

Problem 1:

When I programm a Sub, which is on the Faderwing and the actual side of the Gio Submasterpage, I move the Gio Submaster and the Sub on the Fa.Wi. is blinking. So far so good. Complete setting to zero. When I move the Sub on the Fa.Wi. the same Sub on Gio stays like it is, but the Go/ Flashbutton is blinking like a not motorised Fader on the Fa.Wi.. I would have expected, that the Subfader on the Gio moves, or Snaps to actual value,while the values are moving, like sneaking a submaster, but it doesn't. Is this a malfunction, or normal, or maybe a Problem of my desksetup/ setup?

I already did the "button test" in "Maintenance" ( Sorry, I run my console in German, I don't know the right keywords) and there was no failure/ warning/ incident.

 

Problem 2:

When I move the Fader on the Faderwing, and look at the Faderwingdisplay, where the percentage of the fader is shown, can recognize a delay about a halve of a second, or nearly a second. Is this normal? When I move the Fader for a 2 second fade for excample it jumps from 0% to 24% to 75% to FF ( no absolut values, just for getting the problem!). Is there a possibility to fix that?

 

Problem 3:

We have some JB Lighting A8 LED moving lights. When I programm !only! the itensity of those devices to a Submaster and I snap it (the submaster) manual by hand in, every single device, has a different time, when its full ( wired DMX signal). The same problem when I snap it via Submaster by hand out. The timerange between the single devices is about half of second and nearly a second. When I sneak them, or programm them in a cue they do as they should. But when I move them smoove with a Sub or with the Itensitywheel they behave like a wild mustanghorse. It seems to be like same problem on the other problems I mentioned before. Is it possible, that the Fader have a different Priority than the "Cuesection" and is just delayed because it dosn't has the right priority?

Many thanks to all and sorry if this is not new, but I didn't find the right Post, that helped me. If there is somebody how thinks, that I shouldn't work with Subs: I don't have choice. I have every day a new Guy in my theatre, from all over the world, who runs the show and the most of them want work with submasters. Often I don't even understand this guy and we just talk with hands and feet.

 

Again, many thanks to all of you, esspally them who can help!

Parents

  • Hi PK-Bomber,

    My colleagues will address your specific problems also in detail, but a few questions upfront:

    1.) Faders on Gio don't react to Uni Fader Wing pushing up? What software version are you running? Eos v2.0.1? Eos v2.1.0 has now

    released to our website. You can download it for free, unpack it to a USB Stick, and install it on your Gio Console. If you need

    assistance with this you can call us in our Holzkirchen office unter 08024 4700 240. If this doesn't help, could you send us a copy of your

    showfile where this is happening to cc (-a-t-)(etcconnect)punkt(com). Du kannst uns auch auf Deutsche mailen!

    2.) Fader display half a second slower, and stuttery? No this is not normal. Which protocols do you have activated in

    your network from the console? What devices are all in your network? Can you send us a network plan?

    3.) JB Devices reacting slower/differently from Fader as from cue? Could you see if this is the same in Eos v2.1.0?

     

  • in reply to corey cascio

    Hey  Corey,

    thanks for your answer. I'm relatively shure we are running Softwareversion 2.0.1. The Gio Hardware was delivered in August, or September completely new, maybe this helps?.

    Many Thanks about the hint with the new software release, but at first I have to ask my boss for doing the update and he says "that [the problems] is not normal, the console is new, so the seller should fix the problems". I just wanted to be shure, thats not my fault, so I didn't make something wrong and its really a problem with the hardware/ software and not the user. So i ask aggain: Fader Wing and gio are on fader page 1. on the 1st fader on both desks is the same submaster. should the fader on the gio move, when i move the same one on the fader wing? does it move? slow moving, in real time, in real time delayed, snapping to endposition. what ever, should it move in any way from itselve??????

    2) Unfotunately there is no exitisting networkplan at the moment. the problem is, that I wasn't there in the summer and they wanted to modern all, but didn't finish it before the first show. So I'm working with an unready and steady changing system. so i dont't know any network settings. what i can tell you is ( and thats not chhanging):

    • etc gio connected via dmx output 1 to -> stageline 1/12 port splitter to ->cat 7 dmx/ ethernet combined cable to -> 5 Pin dmx plug to -> ordinary dmx 5 pin cable to -> device.
    • there is also a net3 4 port attached to the console, but his outputs are not plugged to anything. i just use the normal dmx outputs from the console.
    • the faderwing is ordinary plugged to the console. faderwing usb to console usb  and power sepparate.

    3) as i said: at the moment i'm not allowed to do the software update and we don't have a dongle to try it on normal pc. What I ment with the JB's:

    I have three JB A8. Intensity from all of them in 1 submaster. I move the submasterbutton as fast as I can to the top. Each of them needs another time to be full. When I move the fader as fast as I can to the bottom, there are also several times to be out. and we talk about a distance from nearly a second from the 1st to last.

    I hope that this posting makes my problems a little bit clearer. Thanks for your help. If you need further information to help me, please let me know.

     

    Many Thanks, Dominik

     



    [edited by: PK-Bomber at 5:38 AM (GMT -6) on Fri, Dec 27 2013]
  • in reply to PK-Bomber

    Hi Dominik,

    About #1: The motorized faders do not sync with physical faders on the same console -- part of the reason is to reduce wear on the motor faders and the other part is due to some limitations. It is possible to change the page away from the current fader page, and then change back to have it resync. 

    For #2: Does the submaster (with issue #3 noted) fade smoothly otherwise? That is, is it on the display on the fader wing that shows the issue?

    On #3: 

    I haven't heard of issues like this before. It's very odd. A few additional questions and things to try are below. Most of these are trying to eliminate potential issues.

    - Is the delay consistent with the fixture? That is, is one fixture always delayed (and in the same amount of time) on a submaster, or is it random?

    - Are the JB's daisy chained together, or fed off of different ports of the splitter? Does the port of the splitter that it is plugged in to matter?

    - If we set all the JB fixtures to the same DMX address, do we see them all have the same delay, or different delays? This is probably the most important to identify. 

    Thanks!

    Hans

Reply
  • in reply to PK-Bomber

    Hi Dominik,

    About #1: The motorized faders do not sync with physical faders on the same console -- part of the reason is to reduce wear on the motor faders and the other part is due to some limitations. It is possible to change the page away from the current fader page, and then change back to have it resync. 

    For #2: Does the submaster (with issue #3 noted) fade smoothly otherwise? That is, is it on the display on the fader wing that shows the issue?

    On #3: 

    I haven't heard of issues like this before. It's very odd. A few additional questions and things to try are below. Most of these are trying to eliminate potential issues.

    - Is the delay consistent with the fixture? That is, is one fixture always delayed (and in the same amount of time) on a submaster, or is it random?

    - Are the JB's daisy chained together, or fed off of different ports of the splitter? Does the port of the splitter that it is plugged in to matter?

    - If we set all the JB fixtures to the same DMX address, do we see them all have the same delay, or different delays? This is probably the most important to identify. 

    Thanks!

    Hans

Children
  • in reply to Hans.Hinrichsen

    Hej Hans,

    many thanks for your reply.

    At the moment I'm not working, so I can't try anything, but I talked with my boss of the lighting department and he said, that he has talked to our ETC dealer because of our problems. The dealer should have said, that the JBL A8 problem is known by ETC, but not an ETC only problem, so there is a new software for the device itselve, made by etc and other companies. Thats what he said. so they want to update the JBL devices itself.

    Did I understand you right with my first problem? When I Rec Sub 1, and load it on Gio fader 1 and 2 on the same faderpage and I move only the Fader of bank 1, fader 2 doesn't move? and it shouldn't move? And did I get it right, that one reason is, that ETC fears, that the motorfaders get broken too fast, when they are steady updating/ moving to the same position?

    I guess I didn't understand your reply to #2 of my problems. What do you mean with "fade smootly otherwise"? Do you mean fading dimmerchannels? And which value is the reference? The real behavior of the lamp, the percentage of one 1 circuit in the main output list, or the percentage display on the fader wing? I had to learn, that with our Gio it is not the same.

     

    As I said, many thanks for your reply and maybe you have a little bit time to answer this reply. Just in case, many thanks for the future,

    Dominik

    Sorry I had to edit this post. I whish you and everybody else a happy new year!!!

     



    [edited by: PK-Bomber at 4:11 PM (GMT -6) on Thu, Jan 2 2014]
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