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    Chris34180
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Eos family 2.2 Backup Consoles slow to recognize Master

Three theaters, two Eos, one Ion. All three setup with the RPU set as master/primary and left on 24/7.

The consoles are set as Backup and turned on when needed.

Since the upgrade to v2.2 all three have trouble connecting to Master/Primary.

At first we tried multiple times to connect, now we have noticed that if we just wait several minutes it will eventually connect.

Before the upgrade the connection time was a couple of seconds. 

Has any one else had this problem?  Know a solution?

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    Hi Chris,

    Is the only thing you've done update to 2.2?

    What version were you using previously? It would be interesting to know if you're using RPU3 or classic RPU also.

    We're working with ETC on what seems like the same issue at the moment and we're making good progress with isolating and coming up with a solution. If it is the same issue (which I expect it is) your only solution at the moment is just to wait for the consoles to connect. They will do eventually, but it can't take up to several minutes.

    If you have gigabit switches, we have seen some mileage in limiting the port speed of the switches to 10/100, but that doesn't completely solve it.

    Cheers Dan

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  • 0

    Hi Chris,

    Is the only thing you've done update to 2.2?

    What version were you using previously? It would be interesting to know if you're using RPU3 or classic RPU also.

    We're working with ETC on what seems like the same issue at the moment and we're making good progress with isolating and coming up with a solution. If it is the same issue (which I expect it is) your only solution at the moment is just to wait for the consoles to connect. They will do eventually, but it can't take up to several minutes.

    If you have gigabit switches, we have seen some mileage in limiting the port speed of the switches to 10/100, but that doesn't completely solve it.

    Cheers Dan

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