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    missJones
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Bad Error on editing new fixture in patch

hello there, new and very interesting problem here.

 

I was creating a new Fixture in the patch. Intensity 16 bit, Scroller, then Pan.

I presssed "Size" to set Pan on 16 bit, then came a popup with the following message:

Runtime Error

C:\Program File\ETC\Eos\Eos.exe 

 This application has requested the Runtime to terminate in an unusual way. Please connect the applications support team for more info.

 

I clicked ok, then came another message:

 

exeption unknown software exeption (0x40000015) occured in the application at location 0x1000edb7.

click ok to terminate.

 the shell closed down after clicking ok.

 

I went back in, saved the show I was working on and tried a deep clear and loaded other shows, but anytime I try to edit this fixture, the same thing comes up again.

and: I cannot load in the show I saved after it appeared for the first time.

 

 

any idea?

 

 

greetings,

 

 

mary

 

 



[edited by: missJones at 5:00 AM (GMT -6) on Fri, Apr 11 2008] [edited by: missJones at 4:57 AM (GMT -6) on Fri, Apr 11 2008]
Parents

  • Hi Mary,

    Looks like you found a bug.  The good news it that it sounds easy to reproduce, and that means it will be easy for us to fix :)

    When you have a chance, can you email the log files to eos@etcconnect.com?

    To obtain the log files:

    1. Exit Eos
    2. Insert a USB drive into the console
    2. In the Welcome Screen, press the [Settings] button
    3. Select the [Maintenance] tab
    4. Press the [Save Logs...] button and the rest should be self-explanatory

Reply

  • Hi Mary,

    Looks like you found a bug.  The good news it that it sounds easy to reproduce, and that means it will be easy for us to fix :)

    When you have a chance, can you email the log files to eos@etcconnect.com?

    To obtain the log files:

    1. Exit Eos
    2. Insert a USB drive into the console
    2. In the Welcome Screen, press the [Settings] button
    3. Select the [Maintenance] tab
    4. Press the [Save Logs...] button and the rest should be self-explanatory

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