Ion has a delay after hitting the go button

Hi Kearston,

1.) What Software Version is on the Console? You can see the Version when you press the ABOUT Key and the command line is cleared. 

2.) Can you exit the Ion Software to the Shell -> Settings -> Administration -> Facepanel Test and make sure GO Button consistently and immediatel reacts? (100+ trys) 

3.) what is being delayed? the start of channels changing in a Cue? Maybe those channels have discrete timing/Delays on them in certain keys. Is there a plus symbol in the cue list for those keys?

4.) If still no explanation, send the logfiles from the console to service (:a:T:) etcconnect.com with this description and exact day/hour/minute and which cue numbers are delayed when go is pressed. We will then get back to u. 

Thank you for your quick response. We are currently in tech and I will try the facepanel test once we are done tonight. We are running 2.2 software. The entire cue is delayed when the go button is pressed. It is not a particular cue either. As I said before, it is very intermittent and inconsistent.

Is it the cue live, onstage, or the cue list display? I have seen a delay in the video display, but no effect on stage. Trying a deep clear might also help. Do you have lots of magic sheets bogging down displays?

Is it the cue live, onstage, or the cue list display? I have seen a delay in the video display, but no effect on stage. Trying a deep clear might also help. Do you have lots of magic sheets bogging down displays?

No we are not using magic sheets. We also have not had that problem today. As I said it's quite intermittent and random. But a deep clear sounds like a good idea. I will try that after tonight's rehearsal if the problem re-appears.