Network port has stopped working

Hi,

We have been using the network connection (for remote control) on our Element for years and it has suddenly stopped working. There is no good link light on the network port. In the Settings under Network all the settings are all 0 (IP/Subnet mask and default gateway) and the Local Area Connection is offline. The physical address is also all 0's. If I set the IP/Subnet and default gateway, Apply the changes and go back into settings they will all go back to 0.

If anyone has any suggestions it would be greatly appreciated.

Thanks,

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corey cascio over 10 years ago

Hi G,

Few Troubleshooting tips:

1.) Plug the Network cable from Element into a different port in the Switch. See if Problem is fixed?

2.) Swap the Network cable out with a new one. See if Problem is fixed?

3.) Do other devices in Network connected to this Switch work?

thanks,
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gstevenson over 10 years ago in reply to corey cascio

Thanks - I will try these things. I am just a bit surprised that it is not possible to set the IP addresses and the MAC address is 0 when the Element is not attached to a network - or is this the expected behaviour?
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gstevenson over 10 years ago in reply to gstevenson

Corey, I have now managed to test with another cable and that doesn't make any difference. I have connected other devices to the router and they are working fine. It is like the network port on the Element is completely dead.

thanks,
Gary
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gstevenson over 10 years ago in reply to gstevenson

Corey, I have now managed to test with another cable and that doesn't make any difference. I have connected other devices to the router and they are working fine. It is like the network port on the Element is completely dead.

thanks,
Gary
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