Nomad with Gadget not outputting DMX

I have a Nomad dongle running on a dedicated PC with an ETC usb to DMX Gadget. On a couple of occasions the set up refused to output DMX. Well I assume that was the issue. All seemed OK ad there was no obvious error with the software or the PC. I could use all the functions of the software and it appeared to be giving information to the rig but nothing happened on stage. The dongle seemed to be reading fine; upon exiting I still had all the options one would expect with the dongle attached. (Running latest 2.3). A PC restart sorted this problem, although on one occasion several restarts were necessary.

This has happened on another laptop with different cables/dimmers/movers but with the same gadget and nomad dongle, both on 2.3 and 2.2. It has never failed to output once all booted up, it seems to be just on start up.

Is there something I'm missing on Nomad configuration or PC config. I am concerned there may be an issue with the dongle/gadget and I worry people will loose faith in the Nomad platform.

Any ideas?

Kevin

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0 KevinSmith over 9 years ago

I'm afraid that's not the issue. Each time the gadget was connect to the PC before powering up. Also the PC is set not to go to sleep.

On a few occasions unplugging and replacing the USB cable to the gadget fixed the issue. (the same issue with different usb cables so not that.) Do I have a dodgy gadget or is there something I'm missing?
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0 saranow over 9 years ago in reply to KevinSmith

I wouldn't go so far as a bad gadget yet. Any chance of being able to test the gadget and dongle on a different machine?
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0 KevinSmith over 9 years ago in reply to saranow

I have tried it on 2 machines. On my personal laptop and on a dedicated all in one PC
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0 KevinSmith over 9 years ago in reply to KevinSmith

Also the problem is very intermittent so difficult to replicate
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0 saranow over 9 years ago in reply to KevinSmith

What type of USB ports are we using? USB 2.0 or 3.0? If it's a 3.0 port can you try a USB2.0 port of USB hub?
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0 KevinSmith over 9 years ago in reply to saranow

It directly into a USB 2 port. The machine doesn't have usb3 ports
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0 KevinSmith over 9 years ago in reply to KevinSmith

Its now no longer an intermittent issue. Each time the system is started it is necessary to unplug and replug the usb into the gadget. This solves the issue without restart. Any ideas?
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0 Denis Twomey over 9 years ago in reply to KevinSmith

Hi

I have a similar problem, but it is not intermittent. I have a dongle and a gadget both of which work perfectly on my desktop computer but when I set it up on a laptop running Windows 7 Home Premium, in the I/O section of the settings, there is no gadget listed, whereas there is when I am on the desktop. I notice that this thread mentions a similar type of issue so just wondered if anyone has found a solution. The setup guide mentions downloading a driver for the gadget, but I cannot find anything on the ETC website.
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0 saranow over 9 years ago in reply to Denis Twomey

Hello,

I think it is possible that the drivers for the gadget have not properly been associated with the device in Windows.

This document shows how to associate the driver:

If you find that you do not have the High-Speed Pipe folder on your machine, then installing Concert v1.1.1 may help. It should place the drivers onto your PC for you, but you will still need to associate them with the device. Concert v1.1.1 can be downloaded here:

Thank you,
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0 saranow over 9 years ago in reply to Denis Twomey

Hello,

I think it is possible that the drivers for the gadget have not properly been associated with the device in Windows.

This document shows how to associate the driver:

If you find that you do not have the High-Speed Pipe folder on your machine, then installing Concert v1.1.1 may help. It should place the drivers onto your PC for you, but you will still need to associate them with the device. Concert v1.1.1 can be downloaded here:

Thank you,
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0 Denis Twomey over 9 years ago in reply to saranow

Sasha

Many thanks for your help. It worked fine without the need to install Concert and I am now testing away with an Alpha pack, 3 birdies and an LED in the study at home (the shed was too cold!) Delighted.

Denis
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