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    Natalie Rowland
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Windows 10 and USB Gadget

Hi!

Is there a compatability issue with Windows 10 and the USB Gadget?

Have just purchased Nomad with the gadget and installed on a laptop purchased solely to run Nomad, but cannot get any DMX output.

Windows is saying there is no available driver for the AVAB CONGO I/O Interface.

Have tried updating all ETC software using the UpdaterAtor downloaded from ETCs website but no success.

Any suggestions??

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  • 0

    I have it running on Windows 10 with Eos v2.3.2 Nomad. I don't recall having to do anything special to get it to work.

    AFAIK, UpdaterAtor doesn't update Gadget or Nomad.

    Is there any chance you've got the wrong Nomad installer?

    https://www.etcconnect.com/Products/Consoles/Cobalt-Family/Nomad/Software.aspx

    https://www.etcconnect.com/WorkArea/DownloadAsset.aspx?id=10737482473

  • 0 in reply to sk8rs_dad
    Thanks. Have downloaded the right installer. Installed Nomad before plugging in the dongle, as specified in the set-up guide. When I go into Device settings for the PC it says that drivers are unavailable for the gadget. Have tried a clean install and a different laptop (also running windows 10 though) but the same problem. Installed on my macbook and it works good as gold.
    Thoroughly confused!
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  • 0 in reply to Natalie Rowland
    I am having the same problem on a new windows 8.1 computer. I have installed and uninstalled Nomad PC many times. I even went back to build 44 from the beta. The gadgets(I have 2) do not show up in the I/O tab of the shell, they don't show up in the About System screen in Nomad, and in Tab 99 , when I plug them in, they give me an error 50 and they are never identified as being a gadget. My gadgets work fine on Mac and have worked fine on an older windows 8.1 laptop. I have full administrative privs and I see the same thing that Natalie is seeing in the device settings. Computer is Asus All-in-one 19.5" Touchscreen. Intel Core i5 2.2ghz 64 bit, 8gb ram
  • 0 in reply to Natalie Rowland

    Hi Natalie ,

    could you install our UpdaterAtor Software on your Laptop. It can be found on our Website here.

    https://www.etcconnect.com/WorkArea/DownloadAsset.aspx?id=10737475978

    After that is installed, then go to your device Manager in Windows, and manually install the driver

    for the Gadget - and then you can find the needed Driver here:

    C:\Program Files (x86)\ETC\UpdaterAtor\GadgetDrivers

    If you Need help with any of These steps, just reach out to us in a Private Message or Call.

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