Windows 10 and USB Gadget

Hi!

Is there a compatability issue with Windows 10 and the USB Gadget?

Have just purchased Nomad with the gadget and installed on a laptop purchased solely to run Nomad, but cannot get any DMX output.

Windows is saying there is no available driver for the AVAB CONGO I/O Interface.

Have tried updating all ETC software using the UpdaterAtor downloaded from ETCs website but no success.

Any suggestions??

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  • So I think what is happening is that the InstallShield Version that the driver package was built with doesn't support Windows 10 fully. I confirmed that I the drivers didn't show up for me by installing the 2.3.2 Nomad version on my Windows 10 VM. I then took the driver installer package as built by our new version of InstallShield and the driver seemed to push into the system as expected. This is something that we will address in a future release.

    In the mean time, as jpgagnon mentions you should be able to manually install the device driver through device manager from the Program Files\ETC\HighSpeed_Pipeline_Drivers location. If you need assistance with this process, please don't hesitate to reach out. We have an installer package that we could potentially make available as well to see if the new installer package would work for you.
  • worked fine under win10 for me, but had a problem with win7 professional...
  • Can you tell me more about the Win10 install that worked and the Win7 install that doesn't please?
  • installed 2.3.2 under win10, nomad dongle worked (although there was a problem with the permission for a certain part of the safenet drivers), gadget was recognized fine. no need to manually or re-install.
    on a client's win7 professional setup, nomad installation of 2.3.2 looked like it was working. no error message (at least not a visible one). dongle was recognized, nomad would start. but it had no library. and when connecting a gadget i would get the error of unknown device. checked the hard drive and could find the pipeline driver in the ETC directory. installed manually, worked fine. for the missing library i downloaded the most recent library patch and installed it through the shell. worked fine after that.

    there have been other reports about library missing after installtion of 2.3.2. don't know if here in the forum or in the facebook group
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  • installed 2.3.2 under win10, nomad dongle worked (although there was a problem with the permission for a certain part of the safenet drivers), gadget was recognized fine. no need to manually or re-install.
    on a client's win7 professional setup, nomad installation of 2.3.2 looked like it was working. no error message (at least not a visible one). dongle was recognized, nomad would start. but it had no library. and when connecting a gadget i would get the error of unknown device. checked the hard drive and could find the pipeline driver in the ETC directory. installed manually, worked fine. for the missing library i downloaded the most recent library patch and installed it through the shell. worked fine after that.

    there have been other reports about library missing after installtion of 2.3.2. don't know if here in the forum or in the facebook group
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