URGENT Nomad on Mac crashes permanent !!!

HI,

I have a big problem with my ETCnomad software (2.3.2) which is running on Macbook Pro 13" (2011, OS X 10.11.2 Beta). The application crashes meanwhile three times while rehearsals and the show starts today here at 19:00 in Helsinki, Finnland. There were two crashes of the application itself (log files attached, it happens after some hours of working with the software) and one times there was a complete crash of the system. Maybe that is a problem of my new nomad dongle (512 parameters) I get some weeks ago? There are many known problems with Mac and USB. That is the first time i have this problem.

ETC_Logs_Mac_Primary_11262015_125722.tar.gz

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  • Please contact technical support immediately. The forums are not the place to solve show critical problems such as these.

    You can contact our distributor in Helsinki (Studiotec) at Tel:  +35 895 123530.

    Or you can contact ETC at one of the numbers below:

    For technical support in the Americas,
    please call  608-831-4116
    or toll-free in the U.S. at  800-688-4116 FREE
    service@etcconnect.com      

    For technical support in Europe, The Middle East & Africa                                  
    please call  (+44) 20 8896 1000
    techservltd@etcconnect.com

    For technical support in Germany, Austria, Switzerland, Eastern Europe & Russia                                  
    please call (+49) 8024 4700-0 during working hours or  (+49) 171 733 15 33 for emergency cases after hours.
    techserv-hoki@etcconnect.com

    For technical support in Asia,
    please call  (+852) 2799 1220
    techservasia@etcconnect.com

Reply
  • Please contact technical support immediately. The forums are not the place to solve show critical problems such as these.

    You can contact our distributor in Helsinki (Studiotec) at Tel:  +35 895 123530.

    Or you can contact ETC at one of the numbers below:

    For technical support in the Americas,
    please call  608-831-4116
    or toll-free in the U.S. at  800-688-4116 FREE
    service@etcconnect.com      

    For technical support in Europe, The Middle East & Africa                                  
    please call  (+44) 20 8896 1000
    techservltd@etcconnect.com

    For technical support in Germany, Austria, Switzerland, Eastern Europe & Russia                                  
    please call (+49) 8024 4700-0 during working hours or  (+49) 171 733 15 33 for emergency cases after hours.
    techserv-hoki@etcconnect.com

    For technical support in Asia,
    please call  (+852) 2799 1220
    techservasia@etcconnect.com

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