URGENT Nomad on Mac crashes permanent !!!

HI,

I have a big problem with my ETCnomad software (2.3.2) which is running on Macbook Pro 13" (2011, OS X 10.11.2 Beta). The application crashes meanwhile three times while rehearsals and the show starts today here at 19:00 in Helsinki, Finnland. There were two crashes of the application itself (log files attached, it happens after some hours of working with the software) and one times there was a complete crash of the system. Maybe that is a problem of my new nomad dongle (512 parameters) I get some weeks ago? There are many known problems with Mac and USB. That is the first time i have this problem.

ETC_Logs_Mac_Primary_11262015_125722.tar.gz

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hydrogen over 9 years ago

I have no idea if the crash is related in this instance or not, but I will say that running a beta version of the OS on a mission critical system is just asking for problems...
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sstaub over 9 years ago in reply to hydrogen

Sorry, I forgot that the version on the production laptop (were the Nomad runs) ist not a beta and the last official build from Apple.
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Anne Valentino over 9 years ago in reply to sstaub

Thanks for the logs. We will look at this asap and get back to you.
Best,
Anne
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sstaub over 9 years ago in reply to Anne Valentino

Hi Anne, I installed the last sentinel drivers, but when I test the EOS software the computer crashed complete after a while (crashlog attached). Sorry but the version is 10.11.2 prerelease 4. I got a laptop with mavericks from the theater and it works fine.

apple_ceash_log_30112015.rtf.zip
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Anne Valentino over 9 years ago in reply to sstaub

Thanks. We found the crash, but need a developer to look into it. Is it possible to try downgrading your Mac (or upgrading the theatre Mac) to 10.11.1 to see if you can reproduce this? In the meantime? If there is an issue, better to find out about it before the next OS upgrade goes public! So thank you for your patience with this.

Anne
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Anne Valentino over 9 years ago in reply to sstaub

Thanks. We found the crash, but need a developer to look into it. Is it possible to try downgrading your Mac (or upgrading the theatre Mac) to 10.11.1 to see if you can reproduce this? In the meantime? If there is an issue, better to find out about it before the next OS upgrade goes public! So thank you for your patience with this.

Anne
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sstaub over 9 years ago in reply to Anne Valentino

Hi Anne, I tested the new Beta 10.11.2 prerelease 5 today, with the same result, crash after a while. So I will roll back my Software to 10.11. and 10.11.1 to see if the problem gone. It will take some days to do the backup of my system and reinstalling it.
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