New to the ION and Need help with FX basics

Until recently our little High School had a Strand 300 series board which has now been replaced with a shiny new ION 1500. We do a lot of live events here and I often use FX build into Subs. I have tried everything I can to get a simple multi channel FX to save to a sub and I am having no luck. I am sure I am going to kick myself once I have an answer but I am lost. What am I missing?
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