Problem with ION Bootup into Primary Mode

I have a small problem with our ION. On Initial boot up, the desk doesn't boot up in PRIMARY/MASTER mode and only shows 'User 1' above CIA. In the 'About console' screen it shows 'IP: No Network Available' and 'About system' shows nothing connected. There is no output from the desk

I then Exit back to the shell and push 'Primary'. The desk starts up normally and shows 'USER 1/PRIMARY/MASTER' above the CIA as normal. In the 'About console' screen shows correct IP Address for system and 'About system' shows Multiconsole and Gateways connected with correct IP addresses. The desk now outputs normally.

The software is up to date and once the desk is re-booted, it works normally. I have tried interrupting the boot up sequence and pushing primary to make sure it boots up in primary mode, but it still initial;y boots up with no networks found.

It's more irritating than anything else.

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  • uhm, to be honest, i've never seen this startup-button either. i'm not sure it's there...

    i would call ETC tech support. maybe they know about this and can do something for you, maybe depending on age of your console there is a newer version of firmware or some drivers available...

    For technical support in the Americas,
    please call 608-831-4116
    or toll-free in the U.S. at 800-688-4116
    service@etcconnect.com

    For technical support in Europe, The Middle East & Africa
    please call (+44) 20 8896 1000
    techservltd@etcconnect.com

    For technical support in Germany, Austria, Switzerland, Eastern Europe & Russia
    please call (+49) 8024 4700-0
    techserv-hoki@etcconnect.com

    For technical support in Asia,
    please call (+852) 2799 1220
    techservasia@etcconnect.com
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