Serious Weirdness

Howdy,

In two of our spaces, we have Eos consoles running backup to RPU's.  Two weeks ago, I installed 1.4 on these and all our other devices.  At that point, I was working in space A.  On at least one occasion I specifically recall the Eos and RPU booting up to different shows (one, the current correct show, the other, "untitled")  I was able to easily resolve this by reopening my show, so I let it go and moved on.  Also, throughout the run of that show (a show with 400 channels set in setup),  The RPU displayed the correct number of channels while the Eos Displayed 10,000 channels both in Live and Patch.  These channels were inaccessible to modify or delete because they were beyond the range dictated in setup.  I tried changing the channel count to 10,000, delete the extra channels, then returning the setup to 400 chs, but the issue reappeared.  While I found it interesting that the Master and Backup were showing different info while synced, it didn't seem to have any adverse effects.  On thursday, I talked to Heather with Tech Services and promised to send a file.  I Saved As "Too Many Channels.esf" on a USB stick.  Unfortunately, I got distracted and blew it off.

This weekend, I am in space B while one of my colleagues is working is in space A.  Yesterday morning, he said the boards booted up to Too Many Channels on one and Untitled on the other.  This surprised me in that I didn't expect saving to a USB would change the current show.  Then, while trying to save his show the Eos crashed,  and that then he was unable to reboot it.  When I got in, the board was on the floor replaced by an Ion, and by lunch, he had already sent it to the retailer so I was unable investigate at all.

Meanwhile, I was loading in a new show in Space B.  Before I fully booted the boards there, I installed 1.4.1.  Upon booting, I opened my show successfully but the show name stayed Untitled until I saved again.  Also, I couldn't help but notice that the Eos was showing 10,000 chs while the RPU was showing the correct 500 chs.  Again, no big deal as I programmed and ran the show with no real problems.

Today, I came in, pressed the power on the RPU, waited a couple seconds, the did the same on the Eos like always.  Unlike always though, the EOS froze before booting.  On the second attempt it seems to be working fine, but I certainly think this collection of events is noteworthy.

I'll be sending files from both consoles shortly.

 



[edited by: BSmith at 3:15 PM (GMT -6) on Sat, Jun 21 2008]
  • Hello, 

    I am running 1.3.1 and have recently experienced additional channels being added to my show as well. I specified 1024 but the desk added more up to 5000. Since I am not going to upgrade to 1.4 (and now 1.4.1) until after my current show is over, I decided to not worry too much about it. It sounds like it may still be an issue in 1.4. Tech support was not familiar with this behavior when I talked to them.

    Tim Wilson

     

  • Brent, can you contact tech support?  It sounds as though perhaps on of the devices either didn't get a full upgrade or there was an issue with the upgrade.  If you can talk through the situation with tech support, they can help identify a quick solution.

    Thanks,

    Anne

     

  • Anne, I'm sure too, that my problem is software related and probably somewhat minor.  I've sent you a PM.

  • Got it.  Thanks.  Talked with tech support today.  Even if your problem goes away by starting a new show file in 1.4.... we'd still like to track down what is causing the problem.  So.... investigation is in progress!

    thanks,

     a 

  • After my update to 1.4.1 and a deep clear, my display showed thousands of channels, but I wasn't able to select the higher numbers, as it said it was out of range. Setting my channel count in setup didn't change the display. Zoomed in to the channel display using the mouse scroll wheel, it seemed to know how many channels I had set in setup (130), as it wouldn't page down further than ch 130.

     

    Not sure if this is related to BSmith's problems, as it is a stand alone Ion. 

  • Fels,

    Try this workaround that Tech Support came up with.  Make a change of channel count in Setup, then exit to the Shell.  When you reenter Ion, your change should have taken on the Live display and in Patch.

    B

  • Hey BSmith,

     

    Changing the channel count and rebooting a few times seems to have solved it for me, but thanks all the same.

     

    Felps.

  • So, come to find out... after one of our EOS "crashed".  It was merely operator error.  It came back from the retailer, after 10 days, and they said they couldn't get it to repeat the problem.  I took it back to the booth and hooked it up and noticed it was having some issues booting up.

    I also could hear a small tick tick noise coming from the console and noticed above where the CIA would be, a message on the screen.

    After scratching my head a little, I recalled a previous phone conversation with Tech Support, "Is there anything laying on any of the keyboards"  he asked.....

    And lo and behold, there was a clear com headset mic touching the F1 key.  As soon as I removed it, I hit Ctrl S, and it booted right up.

    So, moral of the story, don't lay stuff around or near the keyboard for the RFU or the consoles. 

    Just wanted to share the weirdness!

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