2.4.1 Software

Is anyone else having a problem running 2.4.1.  We recently downloaded this onto our Ion for the Robe Spiiders we have but when we try to patch in some fixtures such as Mac 550 and 600 the desk crashes.  Unsure if this is a hardware or software issue.

  • Hi Scott,

     

    I have not heard of an issue like this. When you say "crashes" - what exactly is meant here?

    Does the console freeze up and stop reacting to facepanel button presses, usb mouse, usb Touchscreen

    and usb Keyboard?

    Does DMX continue outputting?

    Did a Pop up window come " Eos has crashed please send the logfiles to ..."

    Did the console just turn off?

    Could you send the answers to these questions, plus the logfiles, the showfile and Dates and times of the crashes,

    with exactly which fixtures were tried to be patched to eos (-a--t) etcconnect (d-o--t) com?

     

    Thanks!

  • could it be that you installed a fixture library that was not meant for your software version? like when you have software 2.3.3 and then install a fixture library patch meant for 2.4.1
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