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    Mr Reekie
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aRFR won't connect with Element

Hi,

I did a trial with the aRFR using the network in the theatre.  It worked fine so I bought the aRFR and a TP-LINK TL-WR841N wireless router so the remote was on it's own network.  

I have tried for days now to get the remote to work with no success.  

The Port 1 is online and connected to the WAN port of the router.  I used the default IP for the element and it didn't work.  I selected 'Obtain IP Automatically' and it selected

169.254.112.223 - bringing the port online

I made sure Wifi remote was selected on Port 1

in RFR setting the 'Allow RFR connections' is 'Enabled'

I made sure the name of the console was the same fir settings and password

I made sure I was on the correct network and have removed security settings while I configure the remote.  

I've followed the instructions to the letter and cannot see where my error is.  

When I open the remote it has my console as offline with the 'Connect' button in dark grey and unavailable.  

please help me

 

Parents
  • 0
    Hi!

    You have DHCP enabled with a first address that is outside of the IP range and schema of your IP for that port- which could make things more difficult. I would recommend either changing your IP to the default 10.101.97.101 or changing the first address under DHCP to 169.254.50.101. Either way after the change restart the desk and then restart your router.

    If this doesn't help them please feel free to give technical support a call.

    Thank you,
Reply
  • 0
    Hi!

    You have DHCP enabled with a first address that is outside of the IP range and schema of your IP for that port- which could make things more difficult. I would recommend either changing your IP to the default 10.101.97.101 or changing the first address under DHCP to 169.254.50.101. Either way after the change restart the desk and then restart your router.

    If this doesn't help them please feel free to give technical support a call.

    Thank you,
Children
  • 0 in reply to saranow
    Thanks Sasha for the reply.

    I tried setting the first IP of DHCP to the 169.254.50.101 and it wasn't playing. I had emailed tech support directly and got a reply which has worked.

    Set the Element’s Port 1 back to the default (10.101.97.101)

    Set the router’s IP to (10.101.124.101). This can normally be done in the router’s web configurator.

    Set the DHPC Service, First IP address to (10.101.125.101)

    Thanks to Tom Wickens
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