Help! - StopEffect doesn't work

I'm using the LxKey with EOS on windows 10. Whenever I use the StopEffect Key, nothing comes up on the command line. Also, when I use the keyboard shortcut (CTRL + ALT + E) that doesn't work either. 

Between an LxKey conpaco representative and I, we have confirmed that there is no problems with the LxKey and that it is working as normal.

I am running the most up-to-date version of EOS and have uninstalled and reinstalled the software as well as resetting to default settings to no effect.

Thanks in advance!

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