EOS RPU Sync issues

I have at times, usually when setting up the RPU in a new config.

Have you tried clicking (Troubleshoot), (Change Master) then selecting your master console?

No problems here.  Have RPU that syncs up with console every day.  

Sandi, is this seen on the initial connection or is the RPU dropping offline?   You shouldn't be having a problem with this.  Can you please contact tech support so they can help figure out what's happening?

thanks,

a

A-

Talked to Shaun at tech support yesterday. The console is set up as master, the RPU as back-up. On the RPU, we found that the windows shell was conflicting with the EOS shell when creating an IP address. We had to log off the EOS shell and go into the windows shell and into the control panel to network settings and create our own IP address. All is working fine now.