ETC ION 20 XE enconders, Central Console Hard Keys block and Go Button disabled?

 I lost complete control over all enconders, playback button (GO) and the central block keys (above the central wheel) of the console; these keys are all off when normaly they are highlighted.  All of these functions just stoped working. I don´t know if it was a coicidence but these happened when i was adding a second monitor to my system. Is there any chance that i have disabled this functions accidentally? 

Anyone can help me?

Tank you very much 

Manuel Martins

Parents
  • Hi Cameron. Thank you for your answer. That function is for LOCK/UNLOCK the console but that's not the case. The thing here is that i lost completely that keys/encoders. It looks that they're all disabled. The keys situated above the central wheel should be highlighted in white and they are all off. Thank you anyway Cameron

  • You should call ETC:

    For technical support in the Americas, 
    please call 608-831-4116 
    or toll-free in the U.S. at 800-688-4116 
    service@etcconnect.com
           
    For technical support in Europe, The Middle East & Africa                                   
    please call (+44) 20 8896 1000 
    techservltd@etcconnect.com
    For technical support in Germany, Austria, Switzerland, Eastern Europe & Russia
    please call (+49) 8024 4700-0 during working hours or (+49) 171 733 15 33 for emergency cases after hours. 
    techserv-hoki@etcconnect.com
    For technical support in Asia, 
    please call (+852) 2799 1220 
Reply
  • You should call ETC:

    For technical support in the Americas, 
    please call 608-831-4116 
    or toll-free in the U.S. at 800-688-4116 
    service@etcconnect.com
           
    For technical support in Europe, The Middle East & Africa                                   
    please call (+44) 20 8896 1000 
    techservltd@etcconnect.com
    For technical support in Germany, Austria, Switzerland, Eastern Europe & Russia
    please call (+49) 8024 4700-0 during working hours or (+49) 171 733 15 33 for emergency cases after hours. 
    techserv-hoki@etcconnect.com
    For technical support in Asia, 
    please call (+852) 2799 1220 
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