Last night the [Go] button on our ELE2 stopped working mid show! Diagnostics confirmed the [Go], [Back] and [Master] buttons were unresponsive. They had a good tactile feel and their travel was free and unimpeded. The board was restarted and the buttons came back on line!
In June this year we had the same problem the only difference being that functionality was not restored after re-booting. The Console was shipped back and a loaner requested. It cost us a bundle in shipping
Were these different problems? One hardware and the (latest) one software? We ran an Expression 3 for 20 years that we could rely on. Today we enter the booth with some trepidation. This is a shame because we were actually thinking of replacing the Exp3 in the smaller theater with an ELE2 for standardization but now are wondering if this would be wise. Do others experience these problems or are we a bad statistic?
It is extremely odd to have a button issue resolved by a reboot. When you say Diagnostics, do you mean you performed a face panel test? This test bypasses the software and interacts directly with the circuit board, so if they didn't work there then I would say that seems like a circuit board problem. If you were looking in the Diagnostics tab then that's different.If you give us a call we can take a look at what was done in June and determine if something further needs attention. You should still be within your warranty period if the repair was just a month or two ago.
It was a face panel panel test from the shell, same we were instructed to do last time. I called in this am and spoke to Ross and just sent him the latest log file plus the ETC ref from last time. Thinking the problems are different. Last time being a (known) button failure while this time sounds more like a software issue or board comm problem. I hope we'll know more soon.