How to update the IO Board firmware?

Hi,

Your console does not (ever) need to be connected to the internet to do these updates, there's another reason this doesn't work. [The term "Download" in this menu is a bit misleading; it means downloading the firmware onto the PCB.]

When you say it's attempting to download and then fails, how does that display ? Did you wait a little after selecting the correct firmware version in the dropdown menu (1.4.2...., underlayed blue when selected) and clicking "Download" ?

If you have done everything like described in the support article you are mentioning, it is best to contact ETC Tech Support for this matter to guide you through this.

Kind regard,

Matthias

For technical support in the Americas,
please call 608-831-4116
or toll-free in the U.S. at 800-688-4116
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For technical support in Europe, The Middle East & Africa                                  
please call (+44) (0) 208 753 0984
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please call (+49) 8024 4700-0
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For technical support in Asia,
please call (+852) 2799 1220
techservasia@etcconnect.com

Hi,

Your console does not (ever) need to be connected to the internet to do these updates, there's another reason this doesn't work. [The term "Download" in this menu is a bit misleading; it means downloading the firmware onto the PCB.]

When you say it's attempting to download and then fails, how does that display ? Did you wait a little after selecting the correct firmware version in the dropdown menu (1.4.2...., underlayed blue when selected) and clicking "Download" ?

If you have done everything like described in the support article you are mentioning, it is best to contact ETC Tech Support for this matter to guide you through this.

Kind regard,

Matthias

For technical support in the Americas,
please call 608-831-4116
or toll-free in the U.S. at 800-688-4116
service@etcconnect.com      

For technical support in Europe, The Middle East & Africa                                  
please call (+44) (0) 208 753 0984
techservltd@etcconnect.com

For technical support in Germany, Austria, Switzerland, Eastern Europe & Russia
please call (+49) 8024 4700-0
techserv-hoki@etcconnect.com

For technical support in Asia,
please call (+852) 2799 1220
techservasia@etcconnect.com

I'm not sure what I was doing wrong, but of course the day after I submit this it worked as it should; it properly updated.

It was, though, after clicking 'download', starting the download bar but not progressing, and after a few seconds say that it failed. After that you'd only be able to get back to the download selection, or cancel out of the tool.

so... problem solved? Thanks!

Generally, firmware updates for the console are included in the EOS family installer, therefore no internet connection is needed.

If it updated after all..I'd say, yes, problem solved. You can check in the Firmware box on the same page in Shell Setup if the I/O Module has version 1.4.2.9.0.5. Or open Tab 99 while running the Eos/Element software and check firmware versions in the lower left area.

Kind regards,

Matthias