OK - our ELE2 is about 14 months old. It has already been sent back to ETC because the GO button did not trigger into the next cue. About a month in from its 'repair' the same problem emerged. A complete error log file was sent to ETC tech support. They could not find any problem but noted the Software/firmware was not up-to-date. Both have been fully updated.
Last night a tech I was working with told me the GO button was "Missing" on occasions. I stood behind him and watched that he used a firm pushdown and heard the button 'Click". Having seen the problem occur several times I went into Face Panel testing and operated the switch x 100 times. I got about 10% failures!
So bottom line is this normal? Do other folks "Accept" GO failures and just pound the button harder! Remember this board was shipped at great expense to ETC to correct the problem. I am not sure what/how you guys run shows but my techs get really rattled and the show goes 'off cue' which I find unacceptable. And, if we send it back again to ETC do they know how to fix it?
Bottom line ELE2 does not always respond to the GO button and ETC seem unable to address the issue.
