I have an Ion 2000 console that its not reading my wing I try it in the other side and it works what could cause this I also try it with the USB cable and it works what could be causing this to fail.
Check the sides of the Wing and Ion where the devices mate together for any bent gold contacts. If they both look OK, then it's time to determine if the issue is in the Wing or the Ion. If you have access to another Wing, even if it means temporarily borrowing one from a friend or another theatre nearby, try hooking that up to the Ion. If it also fails the issue is likely the Ion, and if it works then the issue is likely the Wing.
If you don't have access to another wing and the contacts all look OK that's more difficult to determine. In either case you'll want to contact Tech Support.