Ion xe 20 GO and STOP/BACK button stopped working

I'm head elex @ a local theatre and the main GO and STOP/BACK button has stopped working today. There was a show here a couple days ago and everything was fine. I exit (by browser) then shutdown console after every night even if I have something the folowing day. I tried loading the show from the other day and still neither button would work. It's running 2.7.3.5 (Welcome screen version)..yes I need to update but we don't have any LEDs or Moving lights so I haven't done it. Of course today was the 1 day I didn't bring my laptop with me. I'm not abusive on the either button, just a soft tap on them. Can those buttons just all of a sudden go bad like that? I never have any food or drink around the console and I cover when not in use,so I don't think anything fell inside next to those buttons. I loaded my cues onto a fader and that GO button is working fine. Shutdown to Welcome Screen and couldn't find anything in those setting to enable or disable those buttons. Under fader config screen made sure that those 2 buttons were assigned corectly under master fader. Is this just something I'm going to have to get Management to send board in for repair or could I have just bumped something and basically turned them off?

Thank you

Michelle

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