OK, so we got the ION and it was working great until Monday when we added a Fiber Optic drop to the light plot and upgraded the software of the ION to the newest version, and thats when half of our lights started chasing themselves. We called ETC tech support spent hours on the phone with them, they had us reinstall the old version, and reboot the board. Once that was all done we fired everything back up and got no lights. So ETC support said that our DMX port coming out of the ION crashed and that they would ship us a loner board and to ship our board back for repairs. Well I still had to write cues for a show that was openning on Friday, so I hooked up our old Express 250 and all worked fine, except that we didn't have the time to patch in our Revolutions. This afternoon, I hooked up the loaner ION which ETC sent, and bam, same problem the same lights that were chasing themselves again. Now I am convinced that it must be something in the newest version of the ION software because the problem did not happen when we used the Express.
Has anyone had this problem? Can someone offer solutions???
Joe Palamara
Production Specialist City of Rockville
