I am attempting to upgrade/update the firmware on an Ion after having updated to the latest software.
Version 2.9.1 Build 17
However when I go to update it using the "Upgrade I/O Firmware" button in the maintence tab the I/O downloader does not get past the "Please connect console" status.
I am doing this same process at 4 seperate venues each with an Ion, and each updating from the same previous software. Of the 3 I have attempted two have been able to update/upgrade. I ran into the same problem at one of the other venues however after a few hours of regular board use I tried again and it was able to update. This however has not happened with the board I am currently working on. The 3rd board updated within minutes. As far as I can tell the main difference between the boards/spaces is that the two which have had some issues have a ETCnet2 DMX nodes in the space. I am not horribly familiar with the nodes system so am unsure wether this truly is the problem but from observation that would seem to be the major difference. I have disconnected them/ran board in offline but have not been sucessful. I did nothing at the other venvue with Net2 nodes between the update failing and working.
Does anyone know if my suspicion is correct or if I am simply missing something else?
I thought I would reach out here prior to calling etc support.
Net2 nodes shouldn't affect your ability to upgrade firmware on the I/O board. I'd suggest shutting down the console and disconnecting power completely for 30 seconds. Then power it back up and give the update another shot.
If you still run into issues, give us a call!
Contact ETC Support