• Date
    Salazar
  • Date
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Element 2 Go Button occasionally fails to advance to the next Cue

Our Element 2 now occasionally fails to advance to the next Cue when the Go button is pushed.  We clearly hear the click of pushing the button but nothing happens. The next Go button push and the cue then runs as expected.  So now the operator has to watch the Playback Status Display (Cue List) to make sure the Cue actually advanced.

These are pretty simple shows, not too many lights or cues, no Augment3d model built for the space yet so no model in the show file, and the Augment3d tab is not open, Element 2 running software version 3.1.

The Master Playback faders are all the way up.  It doesn't have anything to do with timings as it still does this when I'm holding the Shift Key down when I hit Go to skip timings.

I've done a face panel test and the Go button works every time there, and I've hit the Go button in the face panel test ad nauseum.  I also tried a Deep Clear, no difference.

The only thing I've changed lately is to turn on RDM.  Our lighting network is DMX, 2 Universes straight out of the Element 2, no nodes.  Except for an an old Strand CD80 Dimmer Rack, all the fixtures on the system are ETC (Source Four LED Series 2 and ETC Relevé Spots on Universe 2, Strand CD80 Dimmer Rack on Universe 1).  Termination at the end of the DMX run.

I'll try turning RDM off today to see if that makes a difference.

Would logs help?  [Displays]+[Record] to add a "LOG_EVENT" flag to the logs?

Parents

  • Called Tech support.  They told me this one is from an early part of the production run of the Element 2 and the circuit board for the Go button has been redesigned.  We are to send this one in for repair.  They'll send us a loaner in the meantime. Thank you ETC.

  • in reply to Salazar

    If you are adept at handling circuits ETC will send you the actual PCB with the Buttons on. You can open the top and replace the current one It's not hard and saves a lot of work shipping. First time we had this they sent a Element 1 which was different to our ELE2 and took getting used to. The ELE2 was shipped back and so we had to ship the ELE1! And then 2 months later the GO button played up again. Thats when I asked for just the PCB. While the GO button gave problams we used a remote keyboard and used the Space Bar to trigger cues.

  • in reply to Robert452

    Thank you for the suggestion Robert.  I'll check with our local dealer to see if ETC will send us the board for me to change out.  I don't have any qualms about swapping out a circuit board.  I do that for our movers now to save shipping costs to our location on an island on the east coast of Canada.

  • in reply to Salazar

    Followup: They did send us just the board with the Master Fader Pair and GO and STOP buttons.  It took all of about 15 minutes to open up the console and install it.

    Problem solved, the board works just fine again now, no missed "GO".  The new board had a different version number printed on it so it was an update.

    Another Happy Customer!  Thanks ETC!

  • in reply to Salazar

    I am having the same problem.  My Element 2 Go button doesn't always trigger the next cue.  How much did all of this cost you for parts and shipping.  I am East Coast too.  Lake Ontario.   Thanks.

Reply Children
  • in reply to Stephen32084

    It was free, no charge.  In our case, they told me our Element 2 was from an early part of the production run and the circuit board for the Go button had been redesigned.  They sent the replacement newer version of the board at no charge.  It is simple to replace if you are at all handy with a screwdriver and understand to keep yourself grounded (no static) while replacing the circuit board. Call Tech Support during a weekday with your Element 2's Serial number and see what they say.

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