Direct Selects on Onboard Touchscreens Repeating Touches

Question

I've been noticing this on now two Ti's on separate shows - one running 3.1 and the other running 3.0. If I quickly use the arrow buttons on a direct select bank, they will frequently repeat the last tap, causing the direct select bank to page up an extra time. It's driving me crazy. I don't know if this is a known bug but I thought I'd make it known. Is anyone else seeing this?

Matt Pumplin · Answer

Hello Jackmill Philip Marjoram this is an issue that a few users have reported to us, but we haven't been able to figure out what's causing it yet ( Eos 3.1 Touchscreen Issues - Eos Family - Eos Family Consoles - ETC - Community ). Would you be willing to take the steps I outlined in reply to that earlier post? 
 It would be extremely helpful for anyone experiencing this type of issue to make a note when this happens on the console by pressing [Displays+Record] after every instance, then sending us a copy of your Eos logs and showfile to eos@etcconnect.com (and reference this forum thread). 
 We also want to know: 
 - Which screen was touched 
 - Which portion of the screen 
 - What Snapshot was in use at the time (preferably, create a new snapshot that includes the frame(s) you were tapping). 
 ETC Tech Service will probably then reach out about additional troubleshooting we can have you try. 
 Sorry for the trouble, 
 -Matt Pumplin, ETC Technical Support Engineer

Direct Selects on Onboard Touchscreens Repeating Touches

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