Complete shut down error message

No one was at the console the last 2 times this message popped up and causes a complete shut down of all the lights. Blackout in the theater. It's happened 3 times that I know of over the last week.

Any suggestions.

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saranow over 2 years ago

Hi Jeff. I would suggest reaching out to technical support directly if you have not already done so. Likely you are going to be asked to save and send in log files. Here are instructions on how to do so: https://support.etcconnect.com/ETC/Consoles/Eos_Family/Software_and_Programming/Retrieving_or_Saving_Log_Files_from_Eos_Family_Consoles
If you do not call in and get a notification then please at least mention this post if you e-mail in logs.
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saranow over 2 years ago

Hi Jeff. I would suggest reaching out to technical support directly if you have not already done so. Likely you are going to be asked to save and send in log files. Here are instructions on how to do so: https://support.etcconnect.com/ETC/Consoles/Eos_Family/Software_and_Programming/Retrieving_or_Saving_Log_Files_from_Eos_Family_Consoles
If you do not call in and get a notification then please at least mention this post if you e-mail in logs.
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