Master Faders can not working after update 3.1.3

Question

Hi, 
 GIO@5 console update to 3.13 . 
 The gateways work normal. 
 After update find master faders not working. 
 Type Cue 1/ then press master,can not load cuelist into master faders. 
 is there something I miss. 
 any idea?

Vincent

Matt Pumplin · Answer

Hi Vincent, it sounds like the Main Playback board may not be responsive, possibly due to this issue - Gio @5 Circuit Boards Have Lost Firmware Are Unresponsive- Reloading Firmware Manually - Electronic Theatre Controls Inc 
 I recommend that you contact your local ETC Technical Support for guidance and assistance.