IonXe20 Overheating

Question

Our newly bought Ion Xe20 seems to be suffering from the heat a lot, with current temperatures regularily hitting 30+&deg;C 
 The cooling fan of the desk goes on full power more for a few seconds (between 3 and 15s) before turning off, without notice 
 This is a big problem during shows as the desk is right next to the audience, and the show is a mostly quiet theater piece. We are using mostly conventionals, with a few static LEDs (RJ DALIS, RJ ZEP profiles, S4 Lustr 2). 
 The problem also occurs frequently when using the color picker, or trying different color paths. 
 We are running Eos v3.1.1.120, and the theater is pretty dusty, but nothing crazy. 
 
 My questions are therefore : 
 - Is it normal ? 
 - Is there a way to access the BIOS and program the cooling fan to use a more subtle curve ? 
 - Can this be set during live operation ? (we have a 20 minute pause in the middle of the show, that I could use to cool the desk on full power for instance) 
 
 Thanks !

Matt Pumplin · Answer

lucienlaborderie said: The problem also occurs frequently when using the color picker, or trying different color paths. 
 This is an issue that should be corrected in v3.1.3: [EOS-53500] High GUI Usage when Color Picker Color Path tool is displayed 
 Besides Augment3d and this color path bug, another cause could be having multiple 4k monitors plugged in to the console. 
 I would encourage you to talk to your local ETC Tech Support Office about further troubleshooting. There is a way to adjust the BIOS so set a higher "floor" for the fan so it's always running more, but we do not wish to publish that information widely (making changes in BIOS without guidance from ETC could result in a non-functioning system).