We've had trouble arcing (and de-arcing) our VL-3500Q's using the standard VL-3500 fixture profile in the EOS library.
In Lamp Control, Lamp On Steps,
1. DMX Ch. 31 @ DMX level 252 for 3 secs.
2. DMX Ch. 31 @ DMX level 252 for 1 sec.
We've used a macro to arc all 11 VL-3500's simultaneously as well as arcing them individually. We've had more succes arcing them individually.
We've also had some success changing the timing in Step 1 of the Lamp On Steps from 3 secs to 6 secs.
We're running software version 1.7, and our Gateway DMX Port Output speed is currently set at maximum.
Have there been many reports of this problem? Any suggestions?
Thanks,
Michael Anderson
Assistant Master Electrician San Francisco Opera
