have lost control with Ion Xe

Hi, we have an Ion Xe in our large auditorium.   I tried to setup a new showfile for our graduation ceremonies this week.   Here's what I did:

  • File -> New from the Browser.   Then chose not to save the current showfile.   I had a recent showfile saved from an event from a few weeks ago.
  • Realized I'd lost the graphical Magic Sheet created by our installer by creating a completely new showfile.
  • Loaded a showfile from a few years ago.   No control.   
  • Loaded a showfile from a few weeks ago.   No control
  • Power-cycled the console.  No change.

Frustratingly enough, things were fine earlier before I tried to save a new showfile.   Anyone have a suggestion?

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