There seem to be lots of people on here with genuine problems with very recent Eos software, me included, and there are little to no responses on the posts here on the forums - whether it’s to help or to log and investigate these issues people are having.
Where can one get actual help besides calling the Emergency Hotline? So many issues are really just minor bugs so they aren’t urgent enough for people to call ETC, but they really slow people down and make using Eos a bit less fluid and get in the way of artistry and creation which is why we use these products in the first place.
I wish ETC would take the year and just squash long overdue bugs and then move on to create new features. Testing the software is so important and I personally feel that some recent releases should not have been released with some of the issues we’ve seen.
I’ll end by saying that I love Eos, and I care about the philosophy of the desks. How Eos approaches core programming concepts has actually made me a better programmer across many different lighting desks as it provided me a strong and clear foundation on how lighting programming works. It is just in a weird place now it seems, especially after the pandemic, and this silent forum isn’t exactly what it should be.