Power Relays With IonXe 20

Hi, we have a power relay for our orchestra shell that is not being controlled by the board. The power relay is correct as the architectural system (we have the paradigm system and it doesn't mess any of the other relays up) will give it power. I was wondering if the output parameter had anything to do with it because another power relay patched has an output of 255 but the orchestra shell relay in the board is at 0.