Replaced hard drive-can’t control some lights

The high school that I work for here and there had the hard drive replaced in their ETC ION xe because it was outdated. I believe a ETC tech came to do so, but we have issues now. 

I can only control a few lighting instruments. This includes house lights and work lights, but I have no control over any of the other instruments in the auditorium. At first I could see some of the lights responding to the console because the panels on the back of the instruments would illuminate, but now I don’t even see that. 

Does anyone have any suggestions on what I can try to resolve this?

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