client / laptop

So I preface my remarks first that I am frustrated, po'd  and stressed out,  Also, I am positive that I don't understand all of the complexities regarding network connections!

 

Maybe it is just me, but the entire client / laptop setup is a train wreck.  In the two years that we have had our Ion and Eos, I can count on one or two fingers the times I was able to successfully connect my laptop to the console as a client (this is WITH tech support help) and I can count on about 10 or 15 hands the times I've attempted and given up.  Like I said, I cannot fathom all the complexities but the bottom line is that it needs to be easier....MUCH easier.  Also, we need useable wireless connectivity!!!!!!!!!!!!!  I am in a theatre with an EOS but not a real lighting network, so I have to run about 350 feet of cat 5 to get my laptop onto the stage. Wireless would make this so easy!  I believe we have a Yamaha LS9 sound console and it appeared that our sound designer for the last show was sitting out in the auditorium tweaking the sound from his laptop.

I thought the whole client thing would be so nice, "I can take my laptop out in the auditorium or onstage to fix problems...sweet!". Trailing a cable behind me is not my idea of convenience!   Frankly, it is not worth the trouble.  When I need it (client / laptop support), I don't have time to mess with all of the BS needed to get a connection...it just isn't worth it.  There needs to be a CONCERTED EFFORT to make this right!  I am not suggesting an effort like the Apollo program, but more than a side project.

I apologize for the tone of this post but I don't have time to mess with a process, it just needs to work.  Nobody is a bigger Eos/Ion/ETC fan than me...ok, maybe a few people!, but I am just a bit dissappointed!

 

Pat

Parents
  • not trying to poke the bear but we have never had an issue connecting a laptop or desktop computer as a client in our system.   Not sure how or what you think could be easier.    

  • Not sure either..., but it just ain't happenin'

    "What do I think could be easier?"  Oh, having it get plugged in and it actually works.  That would be a start.  I am really quite computer literate and have spent a bit of time with tech support.  When I have a show I am trying to get up, that last think I want to mess with is IP addresses and other BS, I just want it to work. So...I make calls to tech support.  We try and I get a connection, maybe once.  The next time I try and connect...nothing.  I then give up for a couple of months, then when my soul is up for the fight, I give it another go...ALWAYS...not maybe...ALWAYS with the same results.

     

    Thats what could be easier.

     

  • Hello Pat,

    Sorry to hear that you are having a frustrating experience.  Can you call me in tech support when you have a chance?  Maybe we can figure out an easy way to make things go a little bit better for you. 

    Matt Kerr

Reply Children
No Data
Related