Hello,
We're currently running 2.9.3 Build 12 (have an older console we need to mirror for designers that can't be updated further) and I'm recently running into an issue where we cannot shutdown our console. It goes to the welcome screen and you can click shutdown but then it freezes before you can click yes/no, requiring an improper shutdown to get the Ion to shut down. When the console is on it is still able to communicate with our dimmers/lights fine. I've attempted power cycling and trrying to turn it on without anything connected but neither of those attempts has yielded any results.
When I attempt to just exit instead so I can look at any issues from the welcome screen and maybe attempt to reformat or reinstall the version everything except shutdown remains greyed out and I cannot click it so I don't believe I can reset the ETC Ion. Looking through I wasn't able to find this issue on the forums but I easily could've missed it. Is this an issue anyone else has experienced? Any idea how I can reformat it or reinstall version numbers or anything without requiring the welcome screen? Any idea why the majority of it is greyed out at all?
Thanks in advance for any help!
Cheers,
Colin