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    katie13
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Ion XE stopped controlling cyc color

Ok, this is a bit of a weird one. 

We have 10 ColorSource Cycs as a ground row, all patched in direct.

We were running a show the other day, and we get to a certain cue where there should a rainbow across the cycs, but instead it is varying shades of blues. Magic sheet shows that the units should be in their various rainbow colors. 

Intermission is immediately afterwards, so we power cycle the units, same thing. I select the channels and open ML Controls. Hit all colors to MIN, the blue will not change from 100. Set red to MAX, will not move above 0. I think it would allow me to move the lime a little, which is why we got different shades of blue, but would not change others. It was like the board just refused to send certain colors to those units.

A student had been the one who wrote the cues, but wasn't there. Contacted him and he said it happened to him during the tech, and he couldn't get them to work normally without first exiting out to the shell. I exited out to the shell, and then had control of all the colors again. 

At first I thought use error somehow, but keeping the same cue and just exiting wouldn't account for that. 

Any thoughts? I have another show this weekend which will have heavy usage of a ground and upper cyc row, so I'm a little worried. 

Thanks,

Katie 

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    Hi Katie.

    Are you seeing this issue every time you jump into that rainbow cue, or just every once in a while without a noticeable pattern?

    It this happens, are you able to control your cycs manually without any cues/subs running (Goto Cue Out, Sub thru at 0)? 

    Can you tell us how the rainbow effect is programmed?

    Re-recording effects helped solve some weirdness for me (especially with shows ported from vers. 3.2.X). Select your cycs and record a StopEffect, then re-record the Rainbow effect. 

    Hope this helps.

  • 0 in reply to empiire

    It was not every time we hit that cue. We had run that number earlier in the day with no issue, and then during the show it happened. I believe when it happened to the student the day before it was not in that same cue. I think he even went to cue out to look at just the cycs and still had trouble. 

    If it was happening with just that cue I for sure would have thought something weird with the effect, but even in the cue before the effect it was just supposed to be static colors, and those were all in shades of blue. 

  • 0 in reply to katie13

    This is pretty hard to diagnose if you're not noticing a pattern. I only really have two ideas on how this could happen.

    Manual Control being locked out usually only happens when you're running an Absolute Effect. Please double check how the effect is built (whats inside color palettes which are referenced) and to what parameters it is recorded to. If the effect is filtered to only RGB for example, it can be that Lime and Indigo parameters were homed to 100 which would result in a Blue/Mag/Cyan ish chase. 

    If you're jumping showfiles during a typical workday, where fixtures have different fixture profile versions, it can happen that fixtures preserve old home values in the new show. This happens to me semi regularly and i have to send all fixtures home, before some parameters start working again. Are you doing rig checks before the show, testing the cycs and making sure, all colors are able to be controlled?

    Thats my two cents. If you're able to share the showfile, we can take a look if there's any issues with the programming. 

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  • 0 in reply to katie13

    This is pretty hard to diagnose if you're not noticing a pattern. I only really have two ideas on how this could happen.

    Manual Control being locked out usually only happens when you're running an Absolute Effect. Please double check how the effect is built (whats inside color palettes which are referenced) and to what parameters it is recorded to. If the effect is filtered to only RGB for example, it can be that Lime and Indigo parameters were homed to 100 which would result in a Blue/Mag/Cyan ish chase. 

    If you're jumping showfiles during a typical workday, where fixtures have different fixture profile versions, it can happen that fixtures preserve old home values in the new show. This happens to me semi regularly and i have to send all fixtures home, before some parameters start working again. Are you doing rig checks before the show, testing the cycs and making sure, all colors are able to be controlled?

    Thats my two cents. If you're able to share the showfile, we can take a look if there's any issues with the programming. 

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