The Eos team has made the difficult decision to remove Eos v3.3.7 from the ETC website, due to a critical issue discovered in a firmware update which can result in the console losing its license (output count).
Affected Products: products that use the “Intelligent Power Board IMX RT” circuit boards can be affected. These are used in Element 2, Ion Xe, Ion Xe 20, Ion Xe RPU, Gio @5, Apex Processor, Eos Expansion Processor, and Eos Remote Interface (Apex Consoles, Programming Wings, and Pucks are not affected. Legacy hardware may be affected if repairs have been applied which utilize the Intelligent Power Board IMX RT).
If a console is affected, DO NOT attempt to update firmware on the “Intelligent Power Board IMX RT” module in the shell - a failed update will result in the console needing to return to an ETC Service Provider to be restored to operational condition. If a console is not affected or you do not attempt to upgrade the Intelligent Power Board, Eos v3.3.7 is fully functional and stable.
ETC will release Eos v3.3.8 on Wednesday, June 3rd, which will remove the firmware distribution until it can be fixed and validated. If you have not yet moved to Eos v3.3.7, we recommend you wait and install Eos v3.3.8. If you have moved to v3.3.7, do not update firmware on the “Intelligent Power Board IMX RT” module in the shell.
If you have run into issues, have further questions, or have a specific need for the fixes included in Eos v3.3.7, please contact your local ETC service department: https://www.etcconnect.com/Contact/Technical-Support.aspx.
Nick Gonsman
Eos Family Product Manager