At ETC, we stand behind our products with industry-leading warranties and a reputation for quality. However, even the most reliable equipment can experience wear, damage, or failure over time. That's why we support the Right to Repair.
We want to make it easier for you to maintain and repair your ETC equipment by providing access to service information, repair procedures, and replacement part numbers. Whether you're troubleshooting an issue, replacing a component, or performing routine maintenance, our goal is to help you get back up and running quickly while reducing downtime and repair costs.
Of course, ETC will continue to provide expert warranty and non-warranty repair services through our repair facilities around the world.
As part of our commitment to the Right to Repair, we have launched a dedicated Repair and Service Center within the ETC Knowledge Management System (KMS). This resource provides repair guidance, service documentation, and parts information to assist with maintaining your ETC products.
This initiative is a work in progress. We are actively expanding the content available in the Repair and Service Center and will continue to add repair procedures, service documentation, parts information, and other resources over time. While not every ETC product or repair procedure is currently represented, our goal is to steadily grow this library and make it an increasingly valuable resource for customers, technicians, and service providers.
Accessing the Repair and Service Center
- Navigate to the ETC Knowledge Management System (KMS).
- Select ETC from the available categories.
- Click Repair and Service Center at the bottom of the page.
NOTE: For EOS Line we only have 1 Article that is for Ion XE (20)
We encourage you to explore this new resource and take advantage of the information already available while we continue to develop and expand the content.
Direct Link: ETC Repair and Service Center