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    eugp
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ION persistant memory catastrophic failure

Hi,

I just had a catastrophic failure of ION that I think yall should know about so you can take action against.

When we started up our ION this evening we found that the cues, and patch changes,  were gone. Tthe last save was 3 days ago when we were just starting the tech.  Last nights shutdown was by the book.  We have been saving consistently every few hours with a "save_confirm" macro  that sent to a file in a folder that had been built for this show.

Apparently there was a "persistent memory failure"   that has caused all of the "saves" to not be saved.  They are stunningly missing from the list of saves.

DO NOT FAIL TO SAVE YOUR SHOWS TO AN OUTBOARD FLASHDRIVE!!!

CHECK THAT YOUR SAVED FILE LIST EXISTS.

Not happy here.

 

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  • Hi Eugene,

     

    sorry to hear about your difficulties. Saved shows to the Ion are written to the harddrive and must actively be

    deleted before they are gone. For every show, Ion also saves the last 10 versions for reference, incase

    one needs to go back to a previous version. That the last 10 versions from the last 3 days are gone,

    would be a really odd event.  

    Could it be possible that the macro used to save the shows, isn't doing what it is supposed to be doing?

    Could you send us a copy of your show with this macro so we can see where the problem is?

    ccascio (*a*t*) etcconnect (*d-o*t*) com

    Could you also send us the LOGFILES from your console? You can do this in the settings menu from the Shell.

    Then we can see if there was some failure of the console.

     

    Thanks

     

Reply

  • Hi Eugene,

     

    sorry to hear about your difficulties. Saved shows to the Ion are written to the harddrive and must actively be

    deleted before they are gone. For every show, Ion also saves the last 10 versions for reference, incase

    one needs to go back to a previous version. That the last 10 versions from the last 3 days are gone,

    would be a really odd event.  

    Could it be possible that the macro used to save the shows, isn't doing what it is supposed to be doing?

    Could you send us a copy of your show with this macro so we can see where the problem is?

    ccascio (*a*t*) etcconnect (*d-o*t*) com

    Could you also send us the LOGFILES from your console? You can do this in the settings menu from the Shell.

    Then we can see if there was some failure of the console.

     

    Thanks

     

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