• Date
    Matt Adelman
  • Date
  • Replies 6 replies
  • Subscribers 184 subscribers
  • Views 4565 views
  • Users 0 members are here

ION crashes at multiple low dimmer levels

A client recently tried to bring her rig up  (150 instruments) to 20% for a Hollywood dimmer check and it crashed the board...hard reset.  The problem was repeatable and consistent, and it didn't matter if it was done at the console or RFR, all the lights at 20% reset the board.  However, when it was put on the wheel and rolled to 20%, it was fine. 

Console is running latest 1.9.6 version software.

Any thoughts?

Parents

  • hmm.. I just opened a showfile on v1.9.6 on my Ion, and pressed Select All @ 20 ENTER.

    And all lights went to 20% and the console is running fine.

    Does this happen with anyshow file? Or just this showfile? Can you get us a copy of the Showfile?

  • in reply to corey cascio

    Please also pull logs from the console (Displays -> Browser -> Exit Ion/Eos -> Settings -> Maintenance -> Save Logs) and email them to eos at etcconnect.com.

    There might be other really useful data in those logs.

     

    Just out of curiosity -- if you were to sneak/wheel them on and leave them for a half an hour, and then turn them off for a few seconds and back on again immediately, does this issue occur again?



    [edited by: Hans.Hinrichsen at 9:42 AM (GMT -6) on Mon, May 2 2011]
Reply
  • in reply to corey cascio

    Please also pull logs from the console (Displays -> Browser -> Exit Ion/Eos -> Settings -> Maintenance -> Save Logs) and email them to eos at etcconnect.com.

    There might be other really useful data in those logs.

     

    Just out of curiosity -- if you were to sneak/wheel them on and leave them for a half an hour, and then turn them off for a few seconds and back on again immediately, does this issue occur again?



    [edited by: Hans.Hinrichsen at 9:42 AM (GMT -6) on Mon, May 2 2011]
Children
No Data
Related

www.etcconnect.com