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    victoriawren
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Ion RPU won't boot/connect to console

Hello,

I am a relatively new programmer so please bear with me if this is a stupid question.

I am attempting to connect a R V I as an RPU client to my Ion (master.) At present, the RVI won't even boot up much less connect to the console. I have tried it hard-wired into the theatre's network, routed with the console, and into the console itself. In each of these scenarios I get the same error message (but a different one if I don't have the e-net cable plugged in at all.) The boot screen reads:

"Client MAC ADDR: 00 00 50 28 63 A5 GUID: FFFFFFFF FFFF FFFF FFFFFFFFFFFF

PXE-E53: No Boot Filename Recieved

PXE-M0F: Exiting Intel Boot Agent

DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER"

I am unsure if this means there is something wrong with the RVI itself, or if it has something to do with the way the console is networked. I have tried altering the network settings on the console any number of ways: turning on DCHP, changing to a router, even eventually turning them off altogether. Nothing has changed this error message once. (However now I am stuck in offline mode on the console with no idea how to get the Network option back in the CIA where it was.)

Is there a setting I am missing on the console either in Primary or in the shell? Or is does it sound like there is something wrong with the RVI? (It wouldn't be the first time the rental company sent us bad equipment.) Like I said, I am an inexperienced programmer so any thoughts on how to proceed from here would be most helpful. Thanks!

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    Hi victoriawren,

    As others have stated, please give your local ETC Tech Services a call as this is much easier to fix via the phone than in a forum post.

    Americas - 1.608.831.4116
    London - +44 (0)20 8896 1000
    Germany - +49 (8024) 47 00-0
    Hong Kong - (+852) 2799 1220

    Beyond that, a little more helpful information: If you have disconnected the network connection from your Ion or if it doesn't see the network, it will report as offline just above the command line. This is a normal reaction. You should still have control of your lights via DMX.  If you do not have control, it is possible that the console is booting into an offline mode (similar to the mode used by the client software on a computer). To correct this, press [Displays] to bring up the browser, exit Ion, and launch as Primary.

    The default network settings for Ion are:

    Local IP: 10.101.100.101
    Subnet: 255.255.0.0
    Gateway: 10.101.100.101

    Network Services: On (Checked)
    Address Service (DHCP): On
    First Address: 10.101.50.101
    Enable Routed Network: Off
    Update Service (TFTP): On
    Time Service(SNTP): On

    In your case, it sounds like there is a hardware issue or BIOS setting issue on your RVI. The unit is attempting to boot from the network, not finding a place to boot from, and moving on to the local disk where it is not finding what it expected. This could be from a USB drive that it is trying to boot from. Remove all external devices and try rebooting. If it still presents the same error, further troubleshooting with Tech Services will be needed.

     

  • 0 in reply to starksk

    Thanks for all the info Kirk, Mark & Todd. I'll see what I can do about the USB drives, but failing that Tech Support it is.

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