Ion software update questions

Hello world,

I just updated my Ion with the latest 1.9 software from ETC's download page for the console and have the following two issues/questions:

1. Does that update package also update XPe as well as the desk software or is that a separate procedure using the same update file?

2. As my update appears to have worked (the new version numbers appear where they should in the software once I boot the desk), I went then to update the firmware per the release notes in suctions. However, once I get to the stage where I'm to select the component and click update, I can select the component, but the Update button never highlights. I thought that might be due to having not yet installed the new Pixel software, but after doing that the Update button will still not highlight. 

I trust this will not be too difficult to figure out; thank you for all your responses.

cbk10

Parents
  • Hello cbk10,

    The update doesn't update XPe.  Updates to the underlying OS are rarely necessary, and they can only be done when completely re-imaging the console.  In order to do this, you will need to give ETC Tech Services a call.

    If the update button in the Maintenance tab does not highlight, it means that there is not a newer version of firmware -- your console's components are up to date, and there's nothing to worry about.  

    Thanks!

    Hans

Reply
  • Hello cbk10,

    The update doesn't update XPe.  Updates to the underlying OS are rarely necessary, and they can only be done when completely re-imaging the console.  In order to do this, you will need to give ETC Tech Services a call.

    If the update button in the Maintenance tab does not highlight, it means that there is not a newer version of firmware -- your console's components are up to date, and there's nothing to worry about.  

    Thanks!

    Hans

Children
No Data
Related